(as of Dec 01,2021 04:10:49 UTC – Details)
FAQ for the M11PLUS
Q1. Feeling the heat when you are playing?
A. Initially, check the “ALL to DSD” function is enabled or not. Because this function requires large amounts of computing resources. The CPU needs to be fully operational. Its power consumption will reach to the highest level and cause a large amount of heat. If in this case, switch off the “ALL to DSD” function.
B. Furthermore, the internal intelligent charging management circuit will also consume a lot of power in the process of charging electronic products. If the player is playing music at the same time. The heat will be more than normal. Usually, it is not recommended to use it while charging.
C. Additionally, the use of leather case and protective case will affect the heat dissipation of the player. And the temperature will be slightly higher.
D. Finally, the player uses two AK4497 chips that consume a lot of power to achieve high sound quality. It generates more heat than other chips when it works. Therefore, the player will also emit heat when it is working normally.
Q2. What can be done if the volume is too low when the M11 Plus is connected to AirPods?
A. Go to Settings->About phone, and continuously tap the “Build number”7 times to activate the Developer mode. B. Go back to Settings-System-Developer options menu to turn off the”Disable absolute volume”. C. Disconnect and reconnect the Bluetooth.
Q3. How to connect the M11 Plus to an external decoder? Does it support USB audio digital output?
The M11 Plus supports USB audio. The setting steps are as follows. A. Enable “USB output” in FiiO Music app of the M11 Plus. B. Use an OTG cable to connect the M11 Plus and the external decoder. C. Open FiiO Music app or other music applications to use the M11 Plus as a USB digital output device. PS：It supports most of the decoding devices on the market. For those unsupported, you can turn off the USB output in FiiO Music app, or unplug and re-plug the USB device after quitting the FiiO Music app.
Q4. How to access the storage/SD card after connecting the M11 Plus to a computer?
(1) For Windows computers, it is driver-free. After connecting the M11 Plus to the computer by the included USB cable, the driver will be automatically installed. Then the FiiO M11Plus disk can be directly seen on the computer.
(2) Mac computers need a driver. A. After connecting the M11 Plus to the Mac computer, click the “NO NAME” folder emerging on the desktop-double click Mac->Mac/MAC OS MTP Client-Android File Transfer.dmg. Drag the “Android File Transfer.dmg” to the desktop of the computer. B. Drag the “Android File Transfer” file to the “Applications” folder and wait for the completion of the copy. C. Enter “Applications”, and double click the “Android File Transfer”. Then you can manage the files stored in the internal storage of the M11 Plus or the Micro SD card. Notes: The M11 Plus folder will directly pop up the next time it is being connected to the same computer.
Q5. How to install third-party applications?
There are two ways to install applications that are similar to mobile phones’. A. After connecting the device to a valid WiFi, go to FiiO market, Google Play or other app markets to download and install the app directly. B. Local installation: copy the APK file to the M11 Plus. Go to the file management menu to find the file and install it.
Q6. What should I do if the system crashes or freezes?
Follow the measures below to see if it can help if the system crashes or freezes:
1.[Force to reboot] Please hold the power button for around 10 seconds until the “FiiO” logo shows up.
2.[Extract a LOG file] For special software issues, please extract a LOG file under the root directory, unzip and copy it to the homepage. And then send it to us for analysis. The name of the folder: fiio_log
3.[Fail to be charged or turned on] A. Hold the power button for about 10 seconds when it is charging. B. Try other power adapters and charging cables.
C. The battery of your device may be overused, so it needs to be refreshed through low-current power. It is suggested to charge it through the computer for more than 2 hours, and then unplug the charging cable to see whether it can be turned on. D. If the problem still exists, please try to leave the device aside for 2 to 3 days, and then charge it again. Because sometimes its system may be stuck, it would return to normal when the device runs out of power. 4. What can be done if I forget my password? The device needs to be reset to factory data mode if you forget the password. Turn off the device first. Hold the pause/play button while plugging a USB cable in for power supply. Turn it on. It will enter recovery mode. On the display, choose “Wipe data/factory reset-Yes until it finishes. Then choose “Reboot system now” to start the device.
Notes: 1. Choose menu: use the physical buttons (previous/next track) 2. Confirm: short press the power button
Point 2: AK4497EQ DAC
The M11 Plus DAP is equipped with 2 of the now out-of-production AK4497EQ DAC chips with their unique, soft, and natural charm that will allow you to rediscover your music all over again.
Point 3: All to DSD technology
The FiiO-developed All to DSD technology is now in its 3rd generation, with 30% lower power consumption compared to the previous gen, less unwanted harmonics, and a softer, purer sound.
Newly added balanced line-out
In addition to the 2.5/3.5/4.4mm headphone outs, a new 4.4mm balanced line-out is also added, allowing the perfect connection to many headphones/amplifiers in a single device.
Give you more choice for your headphones
Recommended headphone impedance:
(1)16~150Ω (3.5mm headphone output)
(2)16~300Ω (2.5mm+4.4mm balanced output)
Smooth smartphone-like performance
In the M11 Plus is a Snapdragon 660 with a 4 big / 4 small core architecture plenty capable of providing a smartphone-like smooth experience. Not only can the chip capably handle tasks like watching videos and playing games, it can also ensure ultra-low power consumption when only listening to music for better battery life.
Hi-Res Audio Wireless certified and Hi-Res Audio certified
1.Hi-Res Audio Wireless certified: being able to support 24 bit/96kHz and above as well as supporting the LDAC Bluetooth format for excellent performance.
2.Hi-Res Audio certified: in recognition of its ability to present richer musical details in highly realistic soundscape.
3.SBC/AAC/LDAC two-way Bluetooth:
Besides support for AirPlay and DLNA streaming, newly added is support for the AAC codec for Bluetooth transmission and reception so that iPhone owners can also enjoy truly high fidelity wireless sound.
Bluetooth 5.0 transmission support: SBC/AAC/aptX/aptX-HD/LDAC
Bluetooth 5.0 reception support: SBC/AAC/LDAC
Massive 6000 mAh battery with 27W smart fast charging
The M11 Plus DAP contains a huge 6000 mAh battery with support for QC2.0/3.0/4.0 and USB PD fast charging. After a full charge, the M11 Plus can be continuously listened to for 11.5 hours and can remain in deep standby for up to 1000 hours.
Fast charging power increased by 50%
The charging power has been upgraded from 18W to 27W, with support for QC2.0/3.0/4.0 and USB PD fast charging.
Five modes for all situations
1. Android mode: enjoy 3rd party apps and play to your heart’s content
2. Pure Music mode: be free from other applications and be purely immersed in your music
3. Bluetooth reception mode: listen anytime, anywhere when connected via Bluetooth to your phone
4. USB DAC mode: connect to any computer to make them sources of music
5. AirPlay mode: allows iPhone users to get around AAC-limited Bluetooth
Insist on a better 5.5-inch 18:9 screen
The M11 Plus music player has an upgraded 5.5-inch HD screen with even more gorgeous colors and an accurate color temperature. And its 18:9 screen ratio is the perfect combination of maintaining an excellent visual experience while making for a more comfortable grip.
【High Performance AK4497EQ DAC】The M11 Plus is equipped with 2 of the now out-of-production AK4497EQ DAC chips with their unique, soft, and natural charm that will allow you to rediscover your music all over again.
【Fully balanced THX AAA-78*2】The THX AAA-78 amps of the THX AAA Frontier series will let you experience every last sound and detail faithfully restored and placed in the soundstage, as if you were in the recording studio.
【New Android 10 version】The M11 Plus contains the first iteration of FiiO’s version of Android 10. New functions such as dark mode, night mode, and three navigation options give you new ways to further enhance your media experience.
【MQA 8x decoding support】The M11 Plus supports decoding MQA tracks in 8x mode – allowing for rich, master-quality sound reproduction with high sampling rates in manageable file sizes.
【All to DSD 】All to DSD technology is now in its 3rd generation, with 30% lower power consumption compared to the previous gen, less unwanted harmonics, and a softer, purer sound.
More features:11.5hours battery life+2.5mm/3.5mm/4.4mm headphone outputs + Two-way LDAC Bluetooth + Two-way Type-C + USB Audio/DAC + SPDIF output + QC4.0 quick charge + 2.4/5G WiFi + DLNA + WiFi file transfer + FiiO Link + AirPlay